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Making a complaint
If something went wrong, tell us first using the form above with the topic "A complaint". We'll acknowledge it within two business days and aim to resolve it within 30 days.
If your complaint is about a loan, contact your lender too, since they manage your account. If you're not satisfied with the lender's response, you can contact the payday loan regulator in your province. You'll find each one on our provinces page.